11/13/14: Idol’s Randy Jackson going home; Discovery opens up about snake stunt; Fox’s Mulaney make a timeslot swap



+17% A25-54
+11% W25-54

 Click here for sourcing


Good morning. It’s Thursday, November 13, 2014, and this is your first early morning briefing.

Randy Jackson won’t be back for season 14 of American Idol. The music producer and original judge on the Fox singing competition first announced he was exiting after season 12, but returned as a mentor. This time, it appears, it’s for real. “After 13 seasons, I felt now was the perfect time to leave,” said Jackson. “I’m proud to have been a part of a series that discovered some incredible artists and will go down in history as one of the most successful television shows ever…Onto what’s next.” Jackson’s exit leaves host Ryan Seacrest the sole original survivor of Idol, returning in January.



Discovery’s Gold Rush Hit a Season High and Claimed #1 Program in ALL OF TV Among Men!*

Driven by Gold Rush and Edge of Alaska, Discovery Was the #1 Network in Cable Friday Night!**

Watch Gold Rush Tomorrow at 9/8c.



Did Discovery bite off more than it can chew with Eaten Alive, a special featuring snake researcher Paul Rosolie being swallowed by a Giant Green Anaconda? Not if they wanted to grab attention for the special, kicking off the net’s “Mega Week,” Sunday, December 7 at 9p. While a Change.Org petition to boycott the special was making headlines, Discovery issued a release (subject line: “Hey, you might have heard we have a show about a snake…”) that explained rainforest advocate Rosolie was wearing a custom-built suit during his adventure in gastronomy to protect snake as well as snack. And – spoiler alert – both emerged “healthy and alive.”

Two weeks after Fox snipped its order from 16 to 13 episodes, Mulaney is moving from 9:30p on Sundays to 7:30p, trading timeslots with animated Bob’s Burgers. The freshman comedy earned a .9 rating among A18-49 on Sunday, up from a series low .7.

NBCUniversal and boy band One Direction struck a cross-platform deal that includes One Direction: The TV Special on Tuesday, December 23 at 8p, as well as a live performance on Today and Telemundo’s Un Neuvo Dia on November 17 timed to the release of their new album, competitions for fans to win tickets to shows and social media action.

With a $10 million endowment gift, Participant Media founder Jeff Skoll helped launch the new Skoll Center for Social Impact Entertainment at the UCLA School of Theater, Film and Television, dedicated to promoting social change through entertainment and performing arts. “I founded Participant Media in the belief that a story well-told has the power to ignite positive social change,” said Skoll. “This new center at UCLA TFT is an extension of that vision, with the goal of empowering a new generation.”

Former E! and Current TV reporter Laura Ling has joined Discovery Digital Networks as Director of Development. “Throughout my career, I have sought out the stories that haven’t been told and the people the world hasn’t met, and I am excited to join the Discovery Digital Networks team to help bring more of these stories to light online,” said Ling. In 2009 the journalist, sister of CNN’s Lisa Ling, was imprisoned in North Korea for five months after trying to film refugees at the Chinese border.


StoryTech at 2015 INTERNATIONAL CES®
January 6-9, 2015 in Las Vegas, NV


Head to #CES2015 with an INSIDE Advantage

Join the IMPACT! Google Hangout Briefing
December 3 at 2PM EST/ 11AM PST


IFC ordered a presentation for Gigi’s Bucket List (wt), starring David Krumholtz (Numb3rs) as a 72-year-old Jewish grandma who discovers millions in her dead husband’s bank account. Comedy from Grandma’s House Entertainment will be in series consideration for 2015.

As Sons of Anarchy heads into the sunset, writer/co-exec producer Mike Daniels has signed on to upcoming Shades of Blue as co-exec producer, part of a two-year overall deal with Universal Television. Daniels will develop for both broadcast and cable.

USA ordered a pilot for Evil Men. Supernatural drama from CBS Television Studios will star Dallas Roberts (The Walking Dead) and Clifton Collins Jr. (Pacific Rim), in “a highly relatable story that begs the question of just how far we would go to protect our families,” said USA EVP original programming Jackie de Crinis.


Up original movie Paper Angels, premiering Sunday, November 16 at 7p, is more than just a holiday film. “It spotlights the great work being done by the Salvation Army’s Angel Tree Programming,” the net’s SVP, programming Sophia Kelley, tells Cynopsis, “all within the context of a heartwarming family story.”

For the first time, MTV will debut long-form video content on its Facebook page ahead of its premiere on TV and other platforms. Rebel Music: Native America launches via Facebook today at 4p, moving to MTV2 and EPIX2 Friday, November 14 at 8:30a and 4p, and to Centric and mtvU Monday, November 17 at 12p and 9p.

Former President Bill Clinton will guest on The Queen Latifah Show on Friday, says the Hollywood Reporter. It will be the host’s first presidential sit-down.

Mad Men’s Christina Hendricks and John Slattery present the International Emmy Founders Award to series creator Matthew Weiner at the awards ceremony Monday, November 24 in NYC. British comedian Matt Lucas hosts.

Infidelity, shopping addiction, prostitution – hidden cameras follow people leading double lives in new LMN series Living In Secret, premiering Tuesday, December 2 at 10p. Four one-hour eps come from Brownstone Entertainment.

Former reality TV producer Bruce Beresford-Redman (Survivor), on trial for the murder of his wife, documents his life behind bars in Mexico on 48 Hours: “Prison Diaries.” Beresford-Redman, who maintains he is innocent, recorded video diary entries around the prison compound for four months, to show people “what can happen, to get an idea of what things are like here in Hell.” Show airs Saturday, November at 8p.

Everyone’s talking digital, but it’s not easy keeping pace in such a fast-evolving landscape, much less stay ahead of the game. Teams can get up to speed in a new Cynopsis training webinar, What You Need to Know About Digital Media, on Tuesday, December 3. You’ll learn how the ecosystem works, strategies for effective content and how to interpret and analyze data, and more. For details, go here.

Ho ho ho! New holiday eps of ABC Family’s Melissa & Joey and Baby Daddy air Wednesday, December 10 at 8p and 8:30p.

Six-part Growing America: A Journey to Success follows teams of students from “MBAs Across America,” a program in partnership with Holiday Inn, as they work to positively affect communities across the country. A collaboration between the hotel brand and Turner’s HLN, series hosted by Ty Pennington (Trading Spaces) premieres Sunday, November 16 at 9p.

Jane Lynch (Glee) joins Hilary Swank (Million Dollar Baby) as co-host of Fox’s Cause for Paws: An All-Star Dog Spectacular. The special celebrating rescue dogs, formerly named The Great American Dog-a-Thon, airs Thanksgiving, November 27 at 8p.


It’s all about loyalty on VH1’s Mob Wives, returning for season five Wednesday, December 3 at 9p – so the show is launching a Facebook application Monday, November 24, that combs through viewers’ Facebook friends to let them know which ones they can trust.

ABC Family announced 2015 premiere dates for returning shows. On Tuesday, January 6, Pretty Little Liars is back at 8p, followed by Switched at Birth at 9p. Wednesday, January 14 brings new eps of Melissa & Joey at 8p and Baby Daddy at 8:30p, and The Fosters returns Monday, January 19 at 8p, with Chasing Life at 9p.


Kristen Hager (Being Human), Kelsey Siepser (The Price We Pay), Adria Arjona (Narcos) and Oscar Jaenada (Cantinflas) have joined the cast of TNT’s Untitled Miami Project. Drama from Jerry Bruckheimer and Michael Bay centers on the 1970s Florida drug trade.

Thomas M. Wright (The Bridge) landed a lead role in WGN America drama Outsiders, about a family living off the grid and above the law.


Volkswagen will be the presenting sponsor for CNN Films, kicking off with the debut of Ivory Tower on Thursday, November 20 at 9p and 11p. The auto company will have an “extensive” co-branded presence leading into and within sponsored films, including opening credits branding, and creative in the position of a film break. “As our news formats and content evolve…so do our conversations with agencies and inspired brands like Volkswagen,” said, EVP, CNN ad sales Katrina Cukaj.

But will they have a puppy? Wix.com, a web development platform geared towards small business owners, told AdAge the company bought a 30-second spot in the Super Bowl. “For the past few years we’ve constantly debated whether we should jump on this opportunity,” said a spokesperson, “and this year felt like the perfect mix of readiness as a brand and strength of the story we want to tell.” Big game airs February 1 on NBC.


Viacom and Frontier Communications Corporation announced a long-term renewal of their carriage agreement. Included in the deal are multiplatform rights for 27 Viacom networks, along with premium net EPIX.


NBC’s Chicago Fire jumped 29 percent week to week, from 1.7 to 2.2/7 among A18-49 on Tuesday, for its second-best score this season.

Fox saw MasterChef Junior match its week-ago premiere with 1.8/6 in the demo, but New Girl and The Mindy Project dipped week to week, from 1.6/5 to 1.3/4 and 1.3/4 to 1.1/3, respectively.

Freshman grade: The series premiere of ABC’s How to Get Away with Murder has amassed an average 26.37 million viewers P2+ through 35 days. The breakdown is 13.12 million Live+SD, 5.93 million DVR/VOD 1-3, 1.02 million DVR 4-7, 2.19 million VOD 4-35 and 3.11 million online 1-35.

Fox News Channel’s The Man Who Killed Osama Bin Laden (part 1) handed the net 2.697 million viewers at 10p on Tuesday, more than CNN, MSNBC and HLN combined. The special featured an interview with the Navy SEAL who fatally shot the terrorist leader.

Tuesday A18-49 Analysis: NBC won the most A18-49 viewers Tuesday with 3.0/9, according to Nielsen, topping every hour. NBC was first at 8p with 3.0/9 for The Voice, followed by 1.8/6 for Fox’s MasterChef Junior. The second hour of The Voice scored 3.1/9 at 9p versus 2.0/6 for CBS’s NCIS: New Orleans. NBC’s Chicago Fire earned 2.2/7 at 10p; CBS’s Person of Interest was second with 1.3/4. 

A18-49: NBC 2.7/8, CBS 1.9/6, FOX 1.5/5, UNI 1.3/4, ABC 1.1/4, CW 1.1/3, TELE .6/2, ION .4/1

Live + Same Day Household Ratings: November 11, 2014 – time period averages. Source: NTI, Galaxy as dated. Live+SD.
CBS: 8.6/14
NCIS 10.8/17, NCIS: New Orleans 9.3/15, Person of Interest 5.7/10
NBC: 6.5/11
The Voice 6.9/11, Chicago Fire 5.7/10
ABC: 2.6/4
Selfie 2.3/4, Modern Family [r] 2.0/3, Marvel’s Agents of S.H.I.E.L.D. 2.7/4, Forever 2.9/5
FOX: 2.2/3
MasterChef Junior 2.7/4, New Girl 1.8/3, The Mindy Project 1.5/2
CW: 1.7/3
The Flash 2.0/3, Supernatural 1.4/2
Mi Corazon Es Tuyo 1.9/3, Hasta Fin del Mundo 1.8/3, Malquerida 1.3/2
ION: 1.0/2
Criminal Minds .9/2, Criminal Minds 1.0/2, Criminal Minds 1.3/2
TELE: .8/1
Reina de Corazones .6/1, Los Miserables .7/1, Senora Acero 1.0/2


Jane Street Entertainment appointed Gemma Davies as Vice President of Development and John Valera as Director of Development. Previously, Davies held positions at Boundless Productions and TwoFour Broadcast in London; Valera was Director of Development at Andrew Jenks Entertainment.

Stephen Davis has been named to the newly created role of Executive Vice President, Chief Content Officer at Hasbro. Davis has led the LA-based Hasbro Studios since its launch in 2009.


Character actress Carol Ann Susi died November 10 after a brief battle with cancer. She was 62. Susi appeared in numerous comedies, including Cheers, Mad About You and Seinfeld, but may have been best known as the voice of Howard’s mother on The Big Bang Theory. “In addition to her talent, Carol Ann was a constant source of joy and kindness to all,” said the show.


Digital Model D Awards Luncheon
The Best in Online Video Content & Advertising!

Friday, November 14th at the Grand Hyatt in New York City.

The event has sold out in the past, so space is very limited and tables sell out quickly. Register yourself and your team today!


This Day In History: 1974 – Union activist Karen Silkwood was killed in a mysterious car crash on her way to meet a New York Times journalist.

Answer to Our Last Trivia Question:  What is the name of the bar Ted and Barney opened in their apartment on How I Met Your Mother (2005-2014)? Puzzles. Kudos to: Dave Bourla-YGWG Prod/NYC, Cristy Miller-HBO/NYC, Amy Horowitz-MODCo Media/NYC, Bethany Latham-Travel Channel/Chevy Chase, MD, Matthew Sharp Fera-McGarry Bowen/Chicago, Steve Hebel-Continental Television Sales/Chicago, Melissa Friedman-495 Productions/LA, Ted Nitschke-Kaplan Stahler Agency/Beverly Hills, Sabrina Sparlin-Network Talent Agency/Studio City

Today’s Trivia Question  Happy Hour Theme Week: In which Roseanne (1988-1997) dive bar did Roseanne give the go-ahead to Dan to punch a trucker who called her fat? (Email trivia@cynopsis.com with your answer and be sure to include your name, company, city and time zone. Unofficial rules: Only the second four correct answers from each time zone will be mentioned; and once you’ve been mentioned in any of the Cynopsis editions, you can’t be mentioned again that calendar week.).


Is your campaign worth of The Leaderboard?

Join Cynopsis Sports on Monday, December 8 when we present our end-of-year 2014 Cynopsis Sports Leaderboard, a showcase of the best social media campaigns in the sports industry from 2014. Enter today and don’t miss this chance to have your team rank among the marketing elite as we recognize the best of the best from a historic year

Don’t miss your chance for greatness… Enter Today!


Keep Watching & Reading,
Lynn Leahey

Roberta Caploe: Editorial Director @robertacaploe
Diane K Schwartz: Senior Vice President, Media Communications Group 

Cynopsis Ad Sales: Mike Farina | VP, Sales | 203-218-6480
Classifieds Sales: Trish Pihonak | Director of Operations | 203-899-8459

Cynopsis Media: a division of Access Intelligence, LLC * 10 Norden Place * Norwalk, CT * 06855 * USA

Cynopsis CLASSIFIEDS For More classifieds, visit the Cynopsis.com classifieds page here.

JOB OPENING: SR SALES DEVELOPMENT SPECIALIST/Fox News/NYC: Dvlp sales ideas leveraging the FOXBusiness.com/FOXNews.com media assets. 2-4 yrs mktg proposal writing exp & 1+ yr digital mktg exp. Exp w/MRI, Nielsen, comScore a+. Full info/apply HERE (11/20)

JOB OPENING: ACCOUNT MGR/NY TIMES/LA: Sell The NY Times newspaper, Sunday magazine & www.nytimes.com -So Cal, Arizona & Vegas. Dvlp both print & online proposals & integrated cross-platform prgrms. 5 yr ad sales exp print/nline platforms. Full info/apply HERE (11/20)

JOB OPENING: GSN NY/RECEPTIONIST: Supporting Ad Sales & Affiliate groups; scheduling, phones, expense reports, ordering office supplies & client mailings; Excellent comm. skills, MS Office. This is not a prod job. College degree req’d. Submit res and CL to: [email protected] (11/20)

JOB OPENING: SALES PLANNER/CBS Television Distribution/NY: National TV Sales Org. seeks energetic organized individual to join our company. Direct contact w/sales team and agencies. 1-2 yrs sales plan’g exp req’d. Resume/CL to: [email protected] (11/20)

JOB OPENING: RESEARCH ASSISTANT/NEW YORK NY: Provide admin support to both the SVP of TV Land Strategic Insights & Rsrch VP Entertainment Group Digital Research. BA req’d & 1 yr intern exp at media outlet. Full info/Apply HERE http://tinyurl.com/qbjz763 (8662) (11/19)

JOB OPENING: RESEARCH ASSISTANT/NEW YORK NY: Office and Administrative Support Apply: http://tinyurl.com/qbjz763 (8662) (11/19)

JOB OPENING: DIRECTOR PRODUCT SALES MKTG/Gannett/NY: Work closely w/the sales & product teams to strategically drive revenue. BA req’d. 7+ yrs of exp advertising sales & 5+ yrs dig. media exp (Prod mktg, Media Plan’g, Acct Mngmt) Apply HERE (11/19) 

JOB OPENING: TV Host with Fashion expertise/interest. Represent Lori Goldstein on QVC as a backup guest. Start in overnights & early morning shifts w/potential primetime. Located w/in 2 hrs of West Chester, PA a must. Res/recent photo & on air links HERE (11/15) 

JOB OPENING: ASST. PROFESSOR VISUAL & MEDIA ARTS/Emerson College/Boston: Teach intro to advanced classes in multi-camera TV prod both in the studio & field. Tenure-track w/creative focus or Artist-in-Residence (non-tenure track w/teaching focus) position in TV Prod. Apply HERE (11/15)

JOB OPENING: MANAGER DIGITAL ANALYSTICS/NYC: The Manager of Digital Analytics will engage with business intelligence and data aggregation initiatives and support the Director of TVE Research in executive reporting. APPLY HERE (11/15)

JOB OPENING: DIGITAL RESEARCH ANALYST/Universal Pictures/LA: Analyze/report social media & online buzz surrounding film releases. Quantify tone of online conversation. Test/analyze online creative options for display. 3+ yrs ent exp rsch/analytics. APPLY HERE (11/15)

JOB OPENING: ACCT EXEC/CHI: Sell nat’l cable TV time to advrtsng agencies, clients, & regnl accts. Dir resp for dvlpng new bus, servicing clients, & growing existing bus. BA deg req’d. Min 3yrs buying TV advtsng time. Full info apply HERE (11/15)

JOB OPENING: RESEARCH ANALYST/LA-based: NO RELO, supports research team with synd data and database mgmt. Great analytic, computer & commun’n skills; NPower knowledge; BA/BS in related field req’d. Res. To: [email protected] (11/15)

JOB OPENING: HEAD OF DVLPMNT/ROCK SHRIMP PRODUCTIONS/NYC: 5-7 yrs dvlpmt exp independent prod companies across mult formats; incl docu-series, reality & competition–scripted formats a +. Proven track record of dvlpng & selling Cover/resume: [email protected] (11/15)

JOB OPENING: SR DATA ANALYTICS & BI LEAD/A+E Networks/NY: Responsible for all business intelligence reports and dashboard development & technical support for reporting & business intelligence system portfolio. Full Info/Apply HERE (11/15)

JOB OPENING: AUDIENCE INSIGHTS RESEARCHER/MINER & CO STUDIO/NYC: 5+ yrs exp Quantitative & Qualitative Custom Research, Award Winning Consultancy, Clients Include the Most Recognizable Networks in TV. Apply: HERE (11/15)

JOB OPENING: PARTNERSHIP LEAD/FULL TIME/San Jose, CA: Immersion (NASDAQ:IMMR) is seeking a consultant/full time to establish biz dev deals with social media & chat co.’s such as Facebook, Tencent, Twitter, Yahoo, Pandora, Tinder Apply HERE (11/15)

JOB OPENING: LICENSING MGR/Jazwares, LLC /Ft. Lauderdale, FL: Strong communication & presentation skills and knowledge of consumer products industry, bach deg+ 5 yrs related exp & 3+ yrs licensing exp for in-bound & outbound agreement mgmt. Resume here: [email protected] (11/15)

JOB OPENING: AT&T ADWORKS SALES SERVICE REP/CHICAGO: Assist the Sales Plan’g & Ops Team & supports the U-verse ad sales team. Helps planners mng campaigns & pull various reports related to billing, stewardship and campaign fulfillment. Apply HERE (11/15) 

JOB OPENING: ANALYST, DIGITAL/OPRAH WINFREY NETWORK/LA: Provide data-driven insights, website reporting & analysis. 3+ yrs exp, Omniture req’d. Knwlg secondary site usage. BA deg. Mktg, analytics, or similar fields. Strong math skills. Apply HERE (11/15)

JOB OPENING: ACCT EXEC. AD SALES/CSI SPORTS/NYC: NY Expanding Ad Dept. 70m+ Sports Net. 5+ yrs. TV ad sales exp. w Nielsen. Nat’l DR and Digital exp. preferred. Res/cvr to Rose HERE (11/15)
JOB OPENING: COUNSEL, BUS. & LEGAL AFF/MLBNetwork/NJ: Strong undrstndng of legal issues related to media. Strong negotiation & drafting skills. Min 2 yrs exp in legal media/entrtnmnt transactional environment reqrd. JD requird. Email resume: [email protected] (11/15)

JOB OPENING: PROD ACCTG MGR/S.MONICA: Prepare Prod’s annual budgets & quarterly forecasts for various TV sporting remotes, studio prods & feature shoots. 1-4 yrs prod acct’g exp TV/film. Exp w/live events &/or pro sports a + 4 yr deg. Res/sal HERE (11/15)

CASTING CALL: Companies can showcase their casting notices/casting calls here. For information on rates and specs for posting a casting notice, please email Trish at [email protected]

EXPERT SERVICES ADS: These ads are for companies or people who offer an expertise in the field of media by way of production, voice over artistry, writing, set development, etc. For information on rates and specs for posting an Expertise Service ad email Trish at [email protected]

INTERNSHIPS – These positions are for credit only – nobody gets paid here. These ads are always posted for free, and students work for school credit only. For more information on the specs for posting an Internship ad, email Trish at [email protected].

SITUATION WANTED ADS, POSTED BY THOSE LOOKING TO BE HIRED… There is no charge for placing your Situation Wanted ad… for more information contact Trish Pihonak at [email protected]

SITUATION WANTED: AUDIENCE DEVELOPER: Los Angeles-based audience development specialist looking for full-time or project work. 25 years experience. Media/public/social net relations, promotions, copywriting, branding. [email protected] (11/19)

E-mail [email protected] or call Trish Pihonak at 203-899-8459 for rates and specs for Job Openings.

Are you looking for a job? Post your Situation Wanted Ad here — Email [email protected] for specs.


ABC: Grey’s Anatomy, Scandal, How to Get Away with Murder
CBS: Big Bang Theory, Mom, Two and a Half Men, The McCarthys, Elementary
CW: The Vampire Diaries, Reign
FOX: Bones, Gracepoint
NBC: The Biggest Loser, Bad Judge, A to Z, Parenthood
PBS: This Old House Hour, Masterpiece Classic [r], Antiques Roadshow [r]
Telemundo: Reina de Corazones, Los Miserables, Senora de Acero
Univision: Mi Corazon Es Tuyo, Hasta el Fin del Mundo, La Malquerida

To subscribe to any Cynopsis edition(s) click here.
unsubscribe from this edition, click here. Or for further assistance please email [email protected].

Copyright Cynopsis 2014

All outgoing e-mails are scanned and sent out virus free. Copyright Cynopsis 2014

Related Stories

03/03/24: Cynopsis Jobs

hand shake

ACCOUNT REP: MPT NATIONAL CORPORATE SALES MARYLAND PUBLIC TELEVISION FOUNDATION REMOTE Call on current and prospective sponsors, providing high-quality customer service, in a manner consistent with standard industry practice, for the customer/client accounts for which they have cultivated or have been assigned as well as build sustainable, long-lasting relationships with existing clients. Full info

Cynopsis 03/01/24: Detective Olivia Benson gets a piece of NYC

Detective Olivia Benson gets a piece of NYC

Friday March 1, 2024 Today’s Premieres Apple TV+: The Completely Made-up Adventures of Dick Turpin BritBox: Murder Is Easy Food Network: Diners, Drive-ins and Dives at 9p Max: Selling the Hamptons Netflix: Anikulapo: Rise of the Spectre; Blood & Water; Furies; Maamia Legal Hai; My Name Is Loh Kiwan; Somebody Feed Phil Peacock: Megamind Rules […]

Cynopsis 02/29/24: Guest stars added for season three of “Hacks”

Thursday February 29, 2024 Today’s Premieres A+E: The First 48 Presents Critical Minutes at 8p BET+: Perimeter Hulu: Me, Hereafter Netflix: A Round of Applause; The Tourist; The Indrani Mukerjea Story: Buried Truth Peacock: Lil Stompers IN THE NEWS Just 2.5% of media dollars invested by the largest media holding companies went to diverse-owned companies […]

Kargo’s Winning Proposition for Multicultural Publishing

A CYNOPSIS MESSAGE FROM KARGO Wednesday February 28, 2024 Amplifying Diverse Voices: How Kargo’s MCA Program Funds Diverse-Owned Media By E.B. Moss Kargo has come a long way since it first disrupted the mobile industry with ringtones and wallpaper 20 years ago. It evolved to offer comprehensive, cross-channel advertising solutions and then within […]

02/28/24: Cynopsis Jobs


ACCOUNT REP: MPT NATIONAL CORPORATE SALES MARYLAND PUBLIC TELEVISION FOUNDATION REMOTE Call on current and prospective sponsors, providing high-quality customer service, in a manner consistent with standard industry practice, for the customer/client accounts for which they have cultivated or have been assigned as well as build sustainable, long-lasting relationships with existing clients. Full info