NBCUniversal gathered its top advertising clients and leaders from different industries for its fourth annual Innovation Day, aimed at exploring disruptive technologies that might be applied to the media business. After Will & Grace’s Sean Hayes welcomed the crowd – noting, “I’m NBC’s answer to Young Sheldon!” – topics ranged from AI, to the evolving shopping experience to the future of storytelling. “We as storytellers need to rethink how we are interacting with customers, and advertisers need to do the same,” said Jeffrey Katzenberg. Measurement also needs rethinking, offered John Swift, CEO of investment at Omnicom Media Group North America. “We need to move past the idea of ‘matching luggage’ for measurement,” said Swift. “The more we try to force TV measurement across platforms, the more we miss platforms’ value.” Then there’s Facebook. “Facebook’s business model is based on capturing data that many times people don’t know they’re giving, and then selling that data, very often electronically, to a buyer where Facebook doesn’t even know the buyer,” said NBCUni CEO Steve Burke. “So there’s a whole series of things going on in their business model that are very different from our business model.”
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